FAQ's

Questions before Booking:

• Availability and Pricing Questions

  • Are our desired dates available?

  As of now, your desired dates are indeed available. But just to be safe, it's wise to double-check as the date approaches to ensure no changes have occurred.

  • What accommodation do you work with?

  We pride ourselves on a diverse range of accommodations! Whether you're looking for hotels, self-catering options, or quaint guesthouses, we've got you covered.

  • Why has the rate increased from our original inquiry?

  The rates can vary based on factors like demand and availability. It's common for accommodation costs to fluctuate, especially during peak seasons.

  • Are the rates provided for one or two nights?

  The quoted rates are for a single night stay. If you're keen on a two-night reservation, just give me a shout, and I'll whip up the necessary details for you!

  • Are there any early-bird discounts or group discounts available?

  Oh, we love giving out treats! For instance, if both Hen and Stag parties book with us, we offer a complimentary stay for the Brides and Grooms. How cool is that?

  • What forms of payment do you accept?

  Flexibility is key. We accept a wide range of payment methods including credit cards, bank transfers, and even Stripe to ensure your convenience.

  • Is there a cancellation policy, and if so, what is it?

  Yes, there's a policy in place. Just a heads up, all deposits are non-refundable. We can’t issue refunds within 3 weeks of the event. Check out our terms and conditions to see them in full :0)

• Services and Offerings Questions

  • Can you arrange strippers/butlers? Are the venues okay with us bringing in a stripper?

  While we don't personally arrange strippers, I'd advise reaching out to the company you're planning to book with. They'll be better positioned to guide you regarding venues that are open to such entertainment. We aren't big fans of strippers here to be honest.

  • Can we just book activities with you, or do we need to book the full package?

  Feel free to choose! If you're keen on just activities and no extras, we can absolutely cater to that.

  • Do you offer transport services?

  While our packages don't inherently include transportation, we're always here with recommendations for reliable local transport options.

  • Do you have an online payment system?

  We sure do! Our online platform, Grouptrakk, is designed to be user-friendly and efficient. Making your payments is a breeze!

  • Do you offer special accommodations like Glamping?

  Indeed! Glamping is such a unique experience, and we're thrilled to offer it. Just let me know your preferred location, and I'll dig out the specifics for you.

  • Can we have a space or function room for games at the accommodation?

  Totally possible! We can sort that out for you. Just make sure to mention it in advance so we can confirm its availability.

  • What bars and restaurants do you collaborate with?

  We're in partnership with a wide range of bars and restaurants. The exact names would depend on your chosen dates and their availability.

  • Can we customize packages based on our preferences?

  Without a doubt! Let's chat about what you're envisioning, and we'll craft a package that's a mirror image of your desires.

  • Do you offer themed events or packages?

  We certainly do! Themes add a fun twist, so just spill the beans on what you're thinking, and we'll swing into action.

  • We are a same-sex couple; do the Bride and Bride or Groom and Groom still go free?

  100% yes! Of course! As long as you're booking both Hen and Stag parties with us

  • We will have a bus driver traveling with us; can we organize his accommodation with you too?

  Of course, we'd be happy to help. Just give us the specifics, and we'll ensure your driver has a comfy place to rest.

• Safety and Accessibility Questions

  • What safety measures do you have in place, especially considering the current health guidelines?

  Health and safety are paramount. Every business we associate with strictly abides by the latest health guidelines.

  • Are there medical facilities or professionals available on-site or nearby?

  Unfortunately there are no medical facilities on-site, however we do provide you with contacts that can guide you to the nearest medical centers.

  • Are all venues and activities accessible for individuals with disabilities?

  Accessibility is a top priority. If there's someone in your group with special needs, do inform us so we can make all the necessary arrangements.

• Group and Booking Details Questions

  • Is there a minimum or maximum number of participants you can accommodate?

  We're quite flexible in that regard! However, it's worth noting that certain activities might have specific participant requirements.

  • Can we do more than one activity or meal?

  Absolutely! Just lay out your preferences, and we'll get the ball rolling on pricing and details.

  • How much is the deposit? Is it a fixed amount or per person?

  The deposit is a group sum of €100. It's not a per-person charge, so it remains consistent regardless of group size.

  • When do you need final numbers and payments?

  We'd appreciate getting the final list of attendees and the full payment at least 3 weeks prior to the event.

  • Can a single room be included in the quote for older participants?

  Certainly! We'll scout for availability and provide you with the rates for single rooms.

  • Are there any charges for the brides and grooms, or are they included in the package price?

  If you're booking both the Hen and Stag parties with us, the Brides and Grooms get a free ride. Otherwise, regular charges apply.

  • Can we have a sample menu from the restaurant, especially catering to dietary restrictions?

  Absolutely. We'll whip up a sample menu for you. And if there are any special dietary needs, just let us know, and we'll make sure they're met.

  • Is it possible to have private or reserved areas in bars or restaurants?

  Yes, indeed! We can arrange for private spaces, but do give us a heads up in advance so we can ensure they're reserved for you.

  • Can you provide a list of activities and their timings?

  Sure thing! I'll furnish a comprehensive list with all the activity options and their durations.

  • Are there age restrictions on any activities?

  Some activities do come with age limits. We'll make sure to give you all the details as we plan the itinerary.

  • Is it possible to schedule activities outside regular timings, like late night or early morning?

  Flexibility is a cornerstone of our services. Let us know your preferred time slots, and we'll see if we can slot you in.

  • Are all activities and venues child-friendly?

  A majority of our activities are child-friendly. However, there might be a few exceptions. Please inform us if you have children in your group, so we can customize the itinerary accordingly.

  • How far in advance do we need to book?

  The earlier, the better. This ensures everything you want is available. That said, a booking lead time of 6 weeks is generally advisable.

  • Are there vegetarian, gluten free or vegan food options available?

  Absolutely! Our partnered restaurants are well-equipped to cater to various dietary preferences, ensuring everyone has a delightful culinary experience.

  
  

Questions After Booking:

• Accommodation and Logistics Questions

  • What are the check-in and check-out times?

  Typically, check-in begins from 3pm, while check-out wraps up by 11am. However, these times can vary by establishment.

  • Can we check in early or check out late?

  While early check-in or late check-out primarily depends on the hotel's availability on the day, we can certainly inquire on your behalf to accommodate any requests.

  • Is early luggage drop-off possible?

  Absolutely! Most places are more than happy to store your luggage if you arrive a bit early or want to explore post check-out.

  • Can we change our room types or get a different room allocation?

  Of course. We can inquire about room availability and potential changes for you. Just keep in mind that rates might differ depending on the room type you're considering.

  • Are the activities and meals timed to avoid clashes with check-in or other events?

  Absolutely. If there's an activity scheduled during your check-in time, you can always drop off your bags beforehand. We try our best to ensure a smooth experience for our guests.

• Communication and Coordination Questions

  • Will we have a dedicated event coordinator or point of contact?

  While we provide a comprehensive itinerary before your event, which includes maps, directions, times, etc., we won't be on-site. Rest assured, though, the itinerary will have all the info you'll need.

  • How frequently will we receive updates leading up to the event?

  Throughout the booking process, we'll stay in touch, sending reminders and updates so you're always in the loop.

  • Do you offer a mobile app or online portal for attendees to view details and updates?

  Yes! We have a nifty portal named Grouptrakk. Here, you can invite attendees and they can easily access booking details.

• Event Details and Customization:

  • Can we see a sample of our itinerary?

  Of course! I'd be happy to draft a sample itinerary for you to review.

  • Can we decorate the room or restaurant?

  Absolutely. Just remember, items like selotape on walls or confetti might not be permitted by some establishments.

  • Is it possible to play games at the bar for our reserved area?

  Certainly! Enjoying games in your reserved space is no issue at all.

  • What is included in the dinner (e.g., how many courses)?

  The package generally comes with a 2-course meal. But if you're thinking of an upgrade to 3 courses, just let me know, and I'll provide the pricing details.

  • How long does each activity typically last?

  Activities are designed to engage and entertain, typically lasting between an hour to an hour and a half.

• Vendor and Supplier Questions

  Do you have partnerships with local vendors for any additional services we might need?

  We sure do! Just tell me what you're envisioning, and I'll connect with our suppliers to see how we can make it happen.

  • Can we bring in our own vendors or suppliers if required?

  If you've opted for self-catering accommodation, you're welcome to bring in your chosen suppliers.

• Changes and Adjustments Questions:

  • Can we change our times or the details of our itinerary?

  Unfortunatley once your booking has been secured we can't change your times or activity preferences. There is such a huge demand out there we don't want to lose what we already have booked in for you!

  • How do we handle people dropping out or adding more guests?

  Up to 3 weeks before the booking, you can adjust your numbers – adding or removing attendees as needed.

  • Can we view the payments that have been made?

  Absolutely. You can easily track payment details via our Grouptrakk portal.

• Special Considerations

  • Is breakfast included in our package?

  With Hotels and Guesthouses, breakfast is often included. However, this doesn't apply to Self Catering options. You will need to check your quote as each place differs!

  • Are there non-alcoholic alternatives available for pregnant attendees?

  For activities like a cocktail class, we can arrange non-alcoholic versions. For other venues, it's typically at the bar's discretion and safety will always need to be taken into account.

  • Are the brides and groom's cost covered in our per-person payment?

  If both the Hen and Stag parties book with us, the Brides and the Grooms are included in the package at no extra cost. Otherwise, standard rates apply for them.

Closer to the Event

• Itinerary and Timings Questions

  • When can we view our full itinerary?

  Well, you'll be able to take a look at your full itinerary approximately 3 weeks prior to the Hen. We always aim to give you ample time to review and make any necessary adjustments.

  • Why weren't we consulted about the timings for activities and meals?

  So we will always book the times on your booking form when we get it. If for any reason we have to change times due to supplier constraints, we'll always let you know before we do :0)

  • Can we change our activity or meal timings?

  I'm so sorry but as there is such a huge shortage of suppliers out there, once the times are booked they can't be changed. And we'd hate to lose what we already have booked in for you!

• Payments and Charges Questions

  • Why can't we view our itinerary even after making a full payment?

  Good question! Our itineraries are all released 3 weeks before your event date.

  • Can the payment deadline be extended?

  I understand how this might be helpful, but unfortunately, we maintain a strict deadline of 3 weeks before the event.

• 'What Happens if' Questions

  • What's the plan in case of inclement weather, especially for outdoor activities?

  Weather can certainly be unpredictable! If an activity can't proceed due to weather conditions, the supplier will, wherever possible, provide an alternative activity. If there's no available alternative, rest assured that the activity's cost will be refunded to you.

  • How do you handle last-minute venue or supplier changes?

  Such situations are rare, but when they occur, we prioritize finding the best possible alternative for you. Our team works tirelessly to ensure minimal disruption to your event.

  • In case of emergencies, what support or assistance can we expect from your team?

  Your peace of mind is paramount. On the day of the event, your itinerary will have all essential contact numbers for suppliers, ensuring swift resolution to any issues. Additionally, our team is always ready to assist you in the lead-up to the event.

Grouptrakk Questions

• Using Grouptrakk Questions

  • How does it work?

  Once your booking is secured and set in stone, you'll get an email containing your Grouptrakk login details. With those in hand, it's super easy! Simply invite your buddies to chip in directly on Grouptrakk by sharing a nifty link with them.

  • How do I log in to my Grouptrakk?

  You'd log in just like you would with most sites – using your designated username and password. If you've forgotten them, no worries, just give me a shout!

  • I do not have my login details. How do I log in?

  Oh, technology can be a bit tricky sometimes! I'd be more than happy to resend your login details. Just a heads up, sometimes they land in the spam folder, so maybe take a peek there too.

  • How do I add members to my group in Grouptrakk?

  It's so easy! All you need to do is pop in their email address and name. After that, you can forward them the payment link. And voila, they're in!

  • I invited a member, but she hasn't received the login details yet.

  Technology hiccups! First, it might be a good idea for her to check her spam folder. If the email isn't hiding there, we can poke our IT team to reissue the link.

  • I have lost my login details, can you re-send them?

  Absolutely, not a problem at all! Things get lost in the digital world too. I'll shoot those details over to you in no time.

• Payment and Balance Queries

  • Can people pay in instalments?

  Absolutely! Grouptrakk is designed with flexibility in mind. Your group members can chip in whenever they like and break it down into manageable instalments.

  • Is the deposit taken from the balance on Grouptrakk?

  So, the deposit is taken off the overall Booking Total. However, it might not be reflected directly in Grouptrakk.

  • Why is the balance more than it should be? (Haven't given updated numbers)

  Ah, let's clear that up! If you could give me the latest headcount, I'll make sure to adjust your booking so the balance matches your expectations.

  • How much do we have to pay?

  Your payment would be the package price as outlined in your quote, plus the €100 booking deposit. No hidden fees, promise!

  • When I log in, how do I pay?

  So once you're logged in, look to the left. There's a "make payment" tab there just waiting for your click.

  • I can ring and pay now over the phone. How do I do that?

  Unfortunatly we can't take payments over the phone. But do let us know if you need help with Grouptrakk

  • Does my deposit come off the total?

  Yes, it does! Whatever deposit you've put down, it'll be subtracted from your overall booking total.

  • The balance on Grouptrakk is too high. I'm worried we have to pay this amount.

  No need for any worry lines! Just let me know your final group numbers, and we'll get that booking updated pronto.

  • The balance is too high if numbers drop. Do I still have to pay if I don't have the expected number of attendees?

  So if you let us know about your final attendee count 3 weeks before the big day, we'll happily adjust. But if it's past that 3-week mark, we'll need to stick with the initial numbers.